Frequently Asked Questions (FAQ)

What is the delivery time for my order?

When you order from Grace Bella Charleston, the delivery time might be slightly different than what you are used to. Because our products are shipped directly from our suppliers, we are able to save significantly on storage and transport costs. This allows us to offer our products at such competitive prices.

The average delivery time is 5 to 10 business days (Monday through Friday, excluding public holidays).

What should I do if I haven't received my order yet?

Due to high demand for our products, it is possible that your package may arrive slightly later than expected. We sincerely appreciate your understanding. If the standard delivery window has passed and you still haven't received anything, please send an email to info@gracebella-charleston.com. We will look into the status of your package right away.

I want to exchange/return my order, how do I do this?

To initiate a return, simply contact our customer service team at info@gracebella-charleston.com. Please include your name, the order number (e.g., #0000) found in your confirmation email, and the reason for the return. We will then provide you with the return address and confirm your request. Once confirmed, you can ship the product back to us using a carrier of your choice.

What are the costs for returns?

Unfortunately, return shipping costs are at your own expense. The exact costs will depend on the carrier you choose. Please consult the website of your preferred shipping carrier for more details on their current pricing.

What are the conditions for returning my product(s)?

We offer a 30-day return policy. The return period begins on the day you receive your item. However, returns must meet the following conditions. You can only return an item if:

The 30-day return window has not expired;
The product is in its original packaging and all original tags are still attached;
The product is completely unused.

Which payment methods can I use?

We accept payments via Creditcard, PayPal and Currency. If you are unsure whether your preferred payment method is accepted, please proceed to the checkout page to view all available payment options. All transactions are processed through secure and reliable payment systems, making them 100% safe.

What if I haven't received a confirmation email for my order?

That shouldn't happen! Please send an email with your full name and email address to info@gracebella-charleston.com, and we will assist you as quickly as possible.

Can I cancel my order?

If you need to cancel your order for any reason, please send an email to info@gracebella-charleston.com as soon as possible. Be sure to include your name, the order number (e.g., #0000) from your confirmation email, and the reason why you would like to cancel your order.